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Shipping

What shipping methods are available?

Choose from a variety of shipping methods to get your order when you need it. In-stock items normally leave our warehouse within 24 hours after credit approval and order processing, and all standard deliveries will arrive via USPS or FedEx.

How long will it take to receive my order?

Most orders ship within 24 hours after they have been proccessed and approved, and the shipping speed will be determined by the shipping method selected during checkout. To quickly see an estimated delivery date for an order, sign in to your account, navigate to your Orders page, and click the "View Order Details" link that is associated with the order you would like to view.

Can I ship to someone at an address different from mine?

If this is your first time ordering at Mason Easy-Pay®, we recommend shipping your items to your current billing address. After you have successfully placed and received your first order, you can confidently ship items to addresses that differ from your current billing address.

What does "estimated delivery date" mean?

Estimated delivery dates indicate when an item will arrive at your residence. These estimates are based on each user's inputted zip code. To ensure accurate estimated delivery dates, confirm your inputted zip code is correct.

Do you ship internationally?

We only ship to addresses in the United States and U.S. territories, including Puerto Rico, Guam, and APO addresses.

How will I know when my backordered item has shipped?

If you ordered online, you will receive an email to notify you when a backordered item has shipped. If you ordered by phone and did not provide an email address, you will receive a postcard in the mail with the expected shipping date for the backordered item(s).

If I have more than one item in my order and one item is on backorder, do I get charged twice for shipping?

No. Shipping fees are charged only once for the entire order after your first shipment is sent. If you cancel an item on backorder and were already charged for its shipping, the charge will be refunded to you.